API Support

Need help with integration? Our technical support team is here to assist you with any questions or issues you may have with our KYC verification API.

Submit Support Ticket

Tip: Include your API key (last 4 characters only), error messages, and request examples for faster resolution.
Support Information
Response Time

Average response within 4 hours
Critical issues: 1 hour

Availability

24/7 for critical issues
Business hours: Mon-Fri 9AM-6PM WAT

Languages

English, Hausa, Yoruba, Igbo

Quick Help
Common Issues
Alternative Contact

For urgent technical issues, you can also reach us via:

support@kycverify.com
+234 800 KYC HELP
+234 810 000 0000
Enterprise Customers

Dedicated support channel:

enterprise@kycverify.com

Frequently Asked Questions

Find answers to common questions about our API

First, create an account and generate your API keys from the dashboard. Then, review our API documentation and start making requests. We recommend testing with our sandbox environment first.

Free accounts get 1,000 requests per month with a burst limit of 10 requests per minute. Pro accounts get 10,000 requests per month with 50 requests per minute. Enterprise plans have custom limits.

Our verification data comes directly from official government and banking sources. We maintain a 99.5% accuracy rate for successful verifications and provide real-time data validation.

Yes, we use bank-grade security with SSL encryption, secure API authentication, and comply with international data protection standards. Personal data is encrypted and automatically purged after processing.

Webhook functionality is currently in development and will be available for Pro and Enterprise plans in our next release. You can subscribe to updates to be notified when this feature launches.